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The COVID-19 pandemic has caused the Commission to re-examine and revise the way conciliations are conducted in the interim. While the Commission is prepared to provide video conferencing conciliation, OPAC encourages the parties to defer the matter to a time when a face to face conciliation is possible. Please see the attachment below for further detail;

COVID-19 OPAC Video Conferencing Conciliation Proceedings (PDF)

For general information or to submit an application, you may contact the Commission by telephone, fax, email or regular mail. Please note that the internet is not a secure communications vehicle. All sensitive communications should be directed through Canada Post.

If you would like documents from this site in an alternative format or in French, please contact us and we will work with you to get you the requested format.

Mail to: Ontario Police Arbitration Commission
25 Grosvenor Street, 15th Floor
Toronto ON M7A 1Y6

Business Hours: Monday – Friday, 8:30 a.m. – 4:30 p.m.
Telephone: 416-314-3520, toll free 1-866-517-0571
Fax: 416-314-3522
TTY: 416-326-5511, toll free 1-866-517-0572

Translation Policy

Awards and decisions will be released in the language of the hearing. However, these documents will be translated in French or English at the request of a party to the proceedings, or at the discretion of the Commission upon request from a member of the public. Awards and decisions relating to hearings where the clients have participated in both English and French will be released in both languages simultaneously.

Complaints Policy

OPAC Complaint Process (PDF)

Accessibility Policy and Multi-Year Plan

For more information about our commitment to providing services to persons with disabilities, you may view the Ontario Police Arbitration Commission Customer Service Policy by clicking on the link below.

OPAC’s Accessibility Policy – Customer Service Standard (PDF)

2020-25 Multi Year Plan and Policies (PDF)

2014-19 Multi Year Plan – Status Report (PDF)